ISO 20000 is a global standard that describes the implementation of an integrated process approach to the delivery of IT services. It consists of a set of minimum requirements for an organization to effective IT service management audit. The standard encourages with the adoption of an integrated process approach to effectively deliver managed services to business and customer requirements.
For an organization to function effectively need to identify and manage numerous linked activities. Furthermore, ISO 20000 Certification promotes co-ordinate integration and implementation of the service management processes to provide continuous monitoring, greater efficiency and opportunities for continual improvement.
Some of the important business analyst type questions addressed in owning ISO 20000 Certification are as follows-
- What are the customer and business requirements, needs and expectations
- What are the statutory and legal requirements the service provider needs to take into account?
- Are there requirements of standards the service provider needs to abide by?
Does the service provider have contractual obligations to adhere to? - What are the service requirements, as a result of these requirements and obligations as listed above?
- What is the portfolio of services that is needed to meet these service requirements?
ISO 20000 Certification helps companies improve and streamline IT processes, increase effectiveness, and ensures a controlled, consistent supply of high quality services both internally and externally for extended networks and end customers. This shows the commitment of a company to maintain a reliable IT service and infrastructure, improving the satisfaction and, while boosting corporate image employee performance.
Achieving ISO 20000 Certification demonstrates to other organizations, suppliers, customers, employees, partners and industry organizations which the service organization ac-knowledgeable, experienced supplier. They have shown that they are on the practices, procedures and controls management system to ensure services are actually provided with customer satisfaction at the core.
Effectiveness of ISO 20000 Certification for IT Service Management System
- When comparing IT service providers. ISO 20000 provide a uniform and common language as well as a standard for bench-marking.
- When selecting an IT service provider. An IT organization can express value in the provision of its services and to differentiate themselves from the competition.
- If an IT department/organization is looking for ways to better understand the customer needs. ISO 20000 is a standard for improving governance.
- When needed guidance on that adopt the best practices to focus on first when determining best practices to improve the effectiveness of an efficiency of the IT organization?
- When you try to better align the services of the IT department/organization on the services of a third party , to create a unified chain of services , especially from a process perspective.
IT Services Management System- 20000 