How to get ISO 20000 certified for an Organization?

To get certified with ISO/IEC 20000 for an organization, you must hire a Certification Body. The Certification Body is a company that is responsible for providing such certificates to organizations looking for their services and meeting the requirements of the standard against which they want to be certified.

Standard steps for implementing ISO 20000 and getting certified

To finishing all ISO 20000 documentation and its implementation, the organization must require performing following steps to ensure a successful completion of your project:

• Internal audit – The purpose of an internal audit is to check your IT Service Management processes. The goal is to identify problems and weaknesses.
• Management review – Management review is a formal way for management to take into account all the relevant facts about IT service management and make appropriate decisions.
• Corrective actions – Following the internal audit and management review, There is require to correct any identified problems and document how they were resolved.

The ISO 20000 Certification process is divided into two stages:

1. Documentation review– The certification auditor will check whether the ISO 20000 documentation is compliant with ISO 20000.
2. Main audit – The ISO 20000 auditor will check whether all their actual activities are compliant with both ISO 20000 and their own ISO 20000 documentation.

Why is ISO 20000 a good idea for any organization?

The Advantages of ISO 20000; The large and small organisations have used this ISO 20000 standard to great effect, discovering and securing tremendous cost and efficiency savings.

So, Following are just a few of these benefits:

• Improve image and credibility –ISO 20000 is the only internationally recognized standard for IT service management. And, it is as a popular and proven standard, you can be sure of the efficiency and scalability of the processes.
• Productivity – To get a competitive advantage through increased efficiency and effectiveness due to more reliable IT services.
• Customer satisfaction increased– Whether it’s your internal or external customers, you’re able to deliver improved IT services that better meet their requirements.
• Benchmark and improve– For benchmark, to compare your organization’s processes and activities against the international standard for ITSM. And, for this cause of independent certification body audits of organization, you can be sure meeting the required level.
• Fully integrated processes –ISO 20000 is beneficial to align IT services with the wider business strategy.
• Reduce the cost of IT– Better understand and manage the cost of IT. Using simpler processes and clear responsibilities, you can operate a leaner, more efficient service.
• Create a culture of continual improvement– Ensuring your organization is always improving processes in reaction to customer feedback is not just a nice-to-have; it’s essential for a company’s longevity.
• More agility and change quickly –ISO 20000 creates the solid framework of best practice that helps support innovation. With modification in your organization can be handled more adeptly and with greater speed to meet organisational objectives.
• Gain a competitive advantage– Through more effective and efficient delivery of IT services, you can give your organization tangible advantages over your competitors.

Global Manager Group also provides an extensive range of ISO services to help with preparation for certification, maintaining compliance and ensuring improvement. One of our ISO services is that of ISO 20000 auditor training ppt presentation kit which is available online, we enable your relevant employees to develop the needed skills to conduct such audits as required.