To implement an ISO 20000 base IT Service management system (ITSMS) conducts many modifications for organizations. Its effectiveness on all employees involved in providing IT services, as well as the services themselves. There are many advantages for an organization can get with an ISO 20000 certification, but also there are many challenges.
Some of the processes that a Service Management System (SMS) covers will go through significant modifications that also include people who are involved in process activities. The process may result in their resistance to the change, inconsistencies in following processes or inefficiency in performing their activities. So above are some of the challenges which an organization faces while implementing ISO 20000.
Clients know the main goal of the ISO 20000 standard is, who is affected, and who should be responsible for the implementation. And then the project starts, and many of clients face challenges in order to complete the ISO 20000 implementation.
For the cause of any implementation project starts with management involvement, the question of resources that are required is the first challenge that needs to be resolved. Resources that require to be clarified in order to implement an ISO 20000-based Service Management System are:
- Money – For example budget is required for the implementation and maintenance. Explain to your management how much losing a customer due to a breach in the Service Level Agreement would cost, or how much the another software licenses cost. Or, how much does an unauthorized change cost. The small organizations are even more sensitive to those issues than big companies.
- Time ‑ you consider existing practices, compare them with the ISO 20000 standard’s requirements, and reuse whatever you can? It is for sure that you already manage incidents, changes, or IT assets.as well as you must careful about standard’s requirements. External help can also be beneficial to optimize your own time.
- People – It require some people to implement and run the Service Management System. To check expertise and skills and combine several people to manage processes.
Even there is a small business, there is requirement to worry – even big companies face issues with lack of know-how. And that’s logical. The company has expertise in its own area of business. The first step toward overcoming this challenge was just mentioned – being aware of the fact that you are missing knowledge required for the ISO 20000 implementation.
Once you are clear that more knowledge is required, look for the options to get it. There are many opportunities to get all the necessary know-how:
Expert articles – Expert articles we can say blog articles, white papers, books, tutorials, etc. relevant to ISO 20000 that you can find written by experienced experts.
Video tutorials -These are generally about IT Service Management (ITSM), as well as about ISO 20000 specifics for example, processes or its required documents
Trainings – The ISO 20000 training could be online or classroom-based with use of ISO 20000 PPT To make sure that necessary competence is achieved, this is a direct requirement to provide ISO 20000 training, in order to achieve the necessary competence.
IT Services Management System- 20000 