What is ISO 20000 Audit Checklists and Advantages?

The International Organization for Standardization established ISO 20000 to help service management groups. The ISO standards cover the complete life cycle of a service management system. The standards apply to the management of information technology groups, creating common terms and processes. Using a checklist for ISO 20000 compliance makes the audit process easier to complete.

The ISO 20000 Audit Checklist guides user to check that ITSM system is implemented as per standard requirements of ISO 20000 Certification. The Checklist ISO 20000 for any organization must have to be designed by experienced ISO auditors or ISO 20000 consultants, so that the Audit checklist helps to verify implemented system effectively. The Audit checklist document always helps to taken care of each any every clause wise requirements during implementation itself, which results in effective IT Services Management System in short time that meets ISO 20000 requirements.

This preparation checklist for ISO 22000 audits prepares the company in meeting the requirements before the actual certification audit. This checklist helps identify areas of improvement on processes and procedures and checks if customer’s product requirements were researched on, established, and implemented.

Global Manager Group is one of the leading organizations that offers such ready-made ISO 20000 documents on website that includes manual, procedures, SOPs, templates, audit checklist and more. Anyone can search for such ready-made tool available on web and use it, that reduces repetitive work and hence costs and time as well as maintain accuracy.

Advantages of Using Ready-made ISO 20000 Audit Checklists

• By using ISO 20000 audit checklist documents, you can save a lot of your precious time while preparing your company to the ISO 20000 checklist documents.
• Take care for all the section and sub sections of ISO 20000 guidelines and helps you in establishing better IT service management system.
• An ISO 20000 audit document enables you to edit the content and print all the copies you need. The user can edit ISO 20000 checklist documents according to their industry and create ISO 20000 documents for their organisation.
• Saves a lot of time and money while preparing ISO 20000 audit checklist document.
• You will get better control in your IT services management system due to such proven ISO 20000 Audit Checklist formats and templates.

What is the purpose of the internal audit report in ISO 20000?

Most of us like to know when we did something well. It’s even better if it comes in writing. On the other side, if something is not as it should be – there are a lot of arguments as to why it needs to be documented. It’s the same with your ISO 20000-based Service Management System (SMS) – compliance as well as non-compliance with the standard should be evaluated and results documented.

Of course, we can wait until the surveillance audit takes place, but it’s not as easy as that. ISO 20000 requires that internal audits be performed on a regular basis. So, you’ll have to check the compliance of your SMS with the standard. And, you’ll need to document the findings. This internal audit is the mechanism I just described.

What is it?

Besides the fact that the internal audit must be well planned, the standard requires that you record the results of the internal audit. That’s where the ISO 20000 Audit checklist report comes into play. The internal audit report is, basically, the document where findings of the internal audit are recorded.

The internal audit report protects the value that the internal audit creates. This sounds complex, but it’s not. Namely, the internal audit will detect what was done well or what was done incorrectly. It will also detect nonconformities according to the standard’s requirements as well as opportunities for improvement. All of these elements could get lost if they are not documented in an orderly fashion and followed up on.

The content

The standard doesn’t set direct requirements for the internal audit report’s content. But, because the standard sets requirements for the internal audit, one can infer the content of the report. The internal audit has to check:

• the compliance of the SMS with the standard,
• whether the SMS fulfils the service requirements, and
• whether the SMS is effectively implemented.
• You can see that the internal audit report has to encompass all aspects of the SMS (i.e., functional and standard-, service-, and customer-related).
• The following items are usually found in internal audit reports:
• General data – dates of the audit and report, person responsible for the audit, etc.
• Scope of the internal audit – what was audited
• Improvement recommendations – meaning, no nonconformities, but something could be done better that it is now
• Nonconformities identified – the most important part of the internal audit report

There is no prescribed or one-template-fits-all document, but it’s important that the internal audit report contains all relevant data that leads to eliminating the nonconformity or implementing the improvement recommendation. So, you are free to adapt it to your business.