ISO/IEC 20000 is a global, independent standard for IT service management excellence. A standard that helps organizations to demonstrate the quality of their IT Services to clients, as well as to develop and maintain an IT Service Management System that fulfills the worldwide ISO/IEC 20000 quality requirements. This standard assists organizations in benchmarking how their managed services are delivered, as well as measuring and assessing service levels. The ISO 20000 standard is compatible with other management systems such as ISO 9001, ISO 14001, and ISO 27001. It adheres to Annex SL, the High-Level Structure used by all new and amended standards, and it is compatible with Annex SL. This facilitates the integration of various standards while reducing effort and expensive duplication.
What is the ISO 20000 manual?
An ISO 20000 manual is a document that outlines the company’s plans for running and executing the activities within its quality management system. It might contain policies for all aspects of the business that impact your capacity to produce high-quality products while meeting the requirements of the customers and the ISO 20000 standard. These regulations outline how the department managers will carry out operations while adhering to the guidelines outlined in the quality manual.
The aim of the quality manual is to serve as a how-to guide for organizational operating procedures. Any company policy that has an impact on the capacity to supply high-quality products, satisfy customer requests, and adhere to ISO standards can be described in the manual. The document may then be utilized by managers to establish processes, defining for them the constraints and requirements they must meet.
An essential resource for businesses putting in place a quality management system is the ISO 20000 quality manual, which lays out the goals for everyday activities inside the QMS. It establishes the standards for the team’s performance and the standard of the deliverables.
What are the uses of an ISO 20000 ITSMS Manual?
The manual is not just a tool for managers, but it also serves a number of other crucial purposes.
- Quality manual helps to let staff members know what management expects
- The manual is used to demonstrate the company’s desire to comply with ISO 20000 requirements
- To show compliance with Clause 5.3, which stipulates that organizational roles, responsibilities, and authority must be allocated, communicated, and understood
- Manual used to serve as a starting point for auditors, whether internal, linked with customers, or ISO certification body
What are the benefits of a ITSMS manual?
Making an ISO 20000 ITSMS manual is a wise business move because of the following sources:
- Support for creating ITSM processes
- Assist businesses in developing successful ITSMS
- Enhance an organization’s capacity for ongoing improvement
- Give a clear, quick description of the system
- Don’t need the assistance of a consultant
- Describe a way to operate a business that is more effective
- Encourage simple registration
- Spend less time and money adopting ISO 20000 ITSMS for businesses
IT Services Management System- 20000 