The ISO 20000-1:2018 Awareness and Auditor Training helps to learn skills required for system implementation and performing internal audits in an organization, based on ISO 20000 IT Service Management System (ITSMS). It is helpful for companies who want to conduct in-house awareness and certified internal auditor course for IT service management system.
How to perform ISO 20000 Trainings
As you can see, gaining the required knowledge is crucial for the successful operation of the SMS. Fortunately, these days there are a lot of opportunities to gain the necessary knowledge:
- Courses – there are a variety of course providers offering trainings on different levels Adapt the trainings that are offered to your requirements in such a way that you will send different people to different levels of the trainings. Training can be in-house (delivered on your premises, by your own experts or by external trainers/consultants) or public (offered by a training institution on their premises).
- E-learning – the popularity of web-based trainings is increasing. It could be difficult to discipline training attendees to sit in the office and participate in the training, but it certainly offers the convenience of gaining the necessary knowledge without leaving the office.
- Literature – there are many books written on the topic of ISO 20000 implementation. This gives you an opportunity to make the best choice according to your needs. Additionally, ITIL, as an IT Service Management (ITSM) best practice framework, offers excellent guidance for the implementation of most of the ISO 20000 requirements.
- Expert groups – the Internet offers many places where experts share and exchange their opinions. These are usually discussion groups on certain forums. It is important not to be afraid to ask anything you need to resolve, as well as to participate and help others with your own expertise, knowledge, and experience. The advantage of such groups is that people who participate have practical experience, and the information you get is coming from real life.
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IT Services Management System- 20000 