To deliver the desired result to the customer, the simplest definition, and IT service is the action, or set of actions needed to perform. The mechanism of action, or risk involved in the action, is not disclosed or is in the interest of the customer; only effect. I.e. email; what the customer and business are interested in when talking about email is very simple: when they send an email, they expect it to be delivered to the recipient within a reasonable time (and vice versa).
IT Services Management is a practice focused on the delivery of IT services, and those services must be tailored to the needs of the business. A big change from the management of other IT technologies and things. Speaking of IT Services management, be aware that most organizations here are not yet aware that the IT department is an IT service provider. Therefore, in order to understand IT service management, first we need to understand what a service is.
IT organizations that use ITSM can improve access to IT staff and support as well as communication between the IT organization and the business. This is achieved by establishing an IT resource desk that serves as a single point of contact between the business and the IT organization and supports processes such as incident management, event management, and application fulfillment. The IT service desk ensures that every user can get support from IT depending on the right channel.
For an Organization to receive ISO/IEC 20000 certification, it must include the services of the Certification Certificate. It is a company responsible for providing certificates to companies seeking their services and complies with the quality requirements for which they are seeking to be issued.
And as per the IT service management system complies with the requirements mentioned in the clauses of ISO 20000-1:2018, Global Manager Group provides such editable ISO 20000 Documents that include service management system plan, policies, procedures, sample plan, templates, forms, SOPs, job descriptions, ISO 20000 audit checklist for ISO 20000-1:2018 certification.
Benefits of IT Service Management
- Improve Effectiveness
- Lower Operating Costs
- Risk-Utilization of IT Changes
- Improve Performance Reporting in General Practice
- Improve Reporting within Business Activities
- Improve Effectiveness
- Improve Visibility
- Grow a Personalized Product
- Better Service and Customer Experience
- Improve access and communication channels
- Minimize unnecessary workload
- Enables Active Editing
- Save Business Time
- Save Business Fee
- Manage Transformations Effectively
Download Free Demo templates of ready to use ISO 20000 documentation kit which is provided by GMG giving information about documentation with a list of contents.
IT Services Management System- 20000 