ISO/IEC 20000 is the international standard explicitly for IT Services Management System. It defines a united set of management processes that form a service management system for the operative delivery of services to the business and its clients.
What is an ISO 20000 standard?
ISO 20000 is the universal standard for IT Service Management, which was published by ISO, and ICE. To develop an international standard, ISO 20000 had to be agreed upon by a mainstream of member countries, which means it is recognized by a majority of countries worldwide. The ISO/IEC 20000-1:2018 standard defines a set of management processes designed to help you carry out more effective IT services. ISO 20000 standard gives you the methodology and the framework to help you manage your ITSM while allowing you to prove that your company follows best practices; in turn, these best practices will help to improve your delivery of IT services. And ISO 20000 applies to any organization size and any industry.
What are the salient points of ISO 20000 for the organization to make valuable?
The benefits of ISO 20000 cannot be excessive, any size of an organization large or small has to use this standard for prodigious effect, determining and securing cost and savings and that make the organization valuable. The ISO 20000 Awareness Training can help management to understand the overview and requirements of the IT services management system. Here are some key points that an ISO 20000 certified organization can achieve after successful ITSM system implementation.
- ISO/IEC 20000 standard is the internationally recognized standard for IT Service Management. Its international approval has been speedy in recent years, as organizations see it as an important differentiator in the marketplace. And, as a widespread and established standard, you can be sure of the efficacy and scalability of the processes. That means it improves the image and integrity of an organization.
- Implementing an ISO 20000 standard in the organization increases a competitive advantage through improved productivity and efficiency because of more stable IT services. That means your organization becomes more productive.
- Applying proper ISO 20000 standard helps to deliver improved IT services that better meet their requirements, even though at the same time better protecting the company and its assets, shareholders, and management. That means whether it is an internal or external customer it increased customer satisfaction.
- To identify necessary improvements for the organization. assess your organization’s procedures, actions and compared them with the international standard for ITSM, which helps you to easily classify and implement any necessary changes. Because it is important to meet the required level of service. Which helps to create a benchmark and constant improvement makes your organization improve.
- ISO/IEC 20000 standard helps you line up IT services with an extensive business strategy. Make ensure the main focus of the organization is to give the best IT Service Management solutions, which are best suited to serving your customers and the needs of the business.
- ISO 20000 creates a rigid framework of best practices that benefits sustenance innovation. A quick modification in your organization can be handled more proficiently and with better speed, which decreases internal and external risk levels and is more probably meets the organizational aims. That means developing the organization more agile and embracing quick changes.Â
- Through more active and effective delivery of IT services, you can give your organization perceptible advantages over your competitors by giving the best services to your customer, and that is how you can gain a competitive advantage.
IT Services Management System- 20000 