IT Services Management – but also known as ITSM- includes all the IT function of including policies, coordinating and integrating processes and supporting the underlying mechanisms. These processes are handled by the whole or part of the organization to plan, deliver and manage IT services to customers. It is therefore affected by the quality performance of IT services to customers through direct and systematic processes and processes. Managers of this certification are considered by employers as professionals who can integrate business strategy with IT. As a candidate, you will be able to manage, plan to deliver high quality IT services.
An IT Service Management Certificate (ITSM) can be issued by any accredited body providing such certificates. No legal qualifications are required to take an IT Service Management Foundation course or exam without any experience and knowledge in the IT service that provides organizations or departments of any corporate or business organization. There need to be familiar with the IT service or have experience working with an organization or organizations that deal with IT services. You can also take an Online ISO 20000 lead Auditor Training Course to become trained ISO 20000-1: 2018 lead Auditor for IT Service Management System.
As there are no formal requirements for obtaining an ITSM certification, however it need to disclose their knowledge of the objectives and content of ISO/IEC 20000. The incumbent should also have experience with an IT-responsible organization or an IT audit. The biggest ISO 20000 certification process is to take a certification exam.
An ITSM certification is a well-known foundation known to all business organizations that interact with the day and IT organization, delivery and better customer service management. Therefore, it is an excellent proof for anyone looking to be employed in reputable business organizations or simply looking to improve the quality of their work in the IT service and administration.
Kindly Contact to Punyam Academy for qualifying as a trained lead auditor and get ISO/IEC 20000-1:2018 lead auditor certificate by Exemplar Global, after successful completion of this online course as well as passing session exam and final exam. Following are the course objectives of Punyam Academy’s ISO 20000: 2018 Lead Auditor Online Training e-learning course:
- Familiarize with ISO/IEC 20000-1:2018 Requirements in detail.
- Know about the resource requirements and process requirements for ITSMS.
- Understand the documented information required by ISO/IEC 20000-1:2018.
- Understand documentation and list of procedures to be maintained, and to check them as internal auditor.
- Get the knowledge of internal auditing as per ISO 19011 and use of audit checklist.
- Understand details of opening meeting as well as closing meeting and external auditing techniques to perform external audit on behalf of certifying body as a certified ISO 20000 lead auditor and audit as per ISO/IEC 20000-1
- Know about the types of auditing and questioning techniques.
- Familiarize implementation of ISO/IEC 20000-1:2018 Lead Auditor programs for auditing and writing non conformity and doing adequacy audit of sample documents of some company in detail.
- Get the ready-to-use ISO 20000 2018 audit checklist with clause-wise questions to perform an effective audit.
IT Services Management System- 20000 